Privacy Policy

Last Updated: November 2025

Elite Star Transport Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or use our transport services.

 

1. Who We Are

Elite Star Transport Ltd
Company Number: 12971730
Registered Address: Office 4, Unit 2 Red Lion Court, Alexandra Road, Hounslow, TW3 1JS
Website: elitestartransport.co.uk
Telephone: 0203 376 0846
Email: info@elitestartransport.co.uk

 

2. Information We Collect

a. Personal Information

We may collect:

  • Name

  • Phone number

  • Email address

  • Pick-up and drop-off addresses

  • Journey details

  • Payment information (processed securely)

  • Details you include when contacting us

b. Special Category Data

For medical or hospital transport, you may provide:

  • Mobility information

  • Medical or accessibility needs

c. Website & Technical Information

We may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and tracking data

 

3. How We Use Your Information

  • To manage bookings and provide transport services

  • To send confirmations, updates or changes

  • To respond to enquiries

  • To process payments

  • To improve services and website performance

  • To comply with legal obligations

  • For marketing (only with your consent)

 

4. Legal Basis for Processing

  • Contract – to provide your transport service

  • Legal obligation

  • Legitimate interests

  • Consent – for marketing or special category data

 

5. How We Share Your Information

We may share your information with:

  • Licensed drivers

  • Subcontracted transport providers

  • Payment processors

  • IT and website service providers

  • Regulatory authorities if required

We never sell your personal data.

 

6. Data Retention

  • Booking and financial records: 6 years

  • General enquiries: until resolved

  • Marketing data: until you unsubscribe

 

7. Cookies

Our website uses cookies to improve user experience and performance. These may include essential, analytics and marketing cookies. You can disable cookies in your browser settings.

 

8. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Withdraw consent

  • Data portability

You can also complain to the UK Information Commissioner’s Office (ICO).

 

9. Children’s Data

For school transport or children’s services, we only collect the minimum necessary information and work with parents or guardians.

 

10. Data Security

We use appropriate technical and organisational measures to protect your data.

 

11. International Transfers

If we transfer data outside the UK, we ensure appropriate safeguards are in place.

 

12. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page.

Elite Star Transport Ltd
Office 4, Unit 2 Red Lion Court, Alexandra Road,
Hounslow, TW3 1JS
Tel: 0203 376 0846
Email: info@elitestartransport.co.uk